Guest and Team Member Health and Safety

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The St. Louis Wheel™ and Wheel Park at Union Station is working hard to ensure the safety and wellbeing of our guests and team members. We want all of our guests to have an enjoyable, fun experience.  Please familiarize yourself with the new regulations outlined below. If you still have questions, check out the FAQs below or contact us at info@thestlouiswheel.com.

Know before you visit

  • We are following St Louis City Department of Health requirements for masks:

    • Guests 9 years and older will be required to wear masks.

    • Guests with preexisting health conditions unable to wear a mask/face covering for medical reasons are exempt.

    • Guests are allowed to remove or lower their masks/face coverings when practicing good social distancing of 6 feet or more when eating or drinking. 

  • All guests must complete a health declaration within 24 hours before they visit and are permitted entry. Please complete the form by clicking here.

  • We encourage all guests to purchase their tickets online at www.thestlouiswheel.com before their visit.  To ensure physical distancing, the number of ticket windows open onsite is reduced.

  • If you are not feeling well and need to reschedule your visit, your tickets are good for 90 days.

  • St. Louis Union Station will continue to monitor updates from the CDC, guidance from federal, state and local officials, and medical news related to COVID-19 so we can update our policies as the situation evolves. We encourage you to visit our website the day of your visit before you arrive to familiarize yourself with any updates or changes.

What to expect once you arrive

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  • Additional hand sanitizer stations will be found throughout the Wheel Park.

  • Entry into the queue lines is regulated to allow for physical distancing.  You will find markers throughout the queue lines to help you maintain physical distancing.

  • Physical distancing is strongly encouraged, and floor decals throughout the Wheel Park will help guests to gauge their distance.

  • The Wheel Park is maintaining its high standards of cleanliness, and all high-touch surfaces like windows, railings, and restrooms are being continuously cleaned.

  • The St. Louis Wheel™: Between rides, our staff will take a moment to sanitize each gondola. Please expect minor delays before you’re able to step onto your gondola and as your ride is coming to an end.

  • The Carousel at Union Station: The number of riders will be limited so guests can maintain a safe 6’ distance. After each ride, our staff will take a moment to sanitize the carousel animals and poles. Please expect minor delays between rides to allow for cleaning time.

  • Mini Golf at Union Station: Our staff regularly sanitizes all equipment after each use. We’ll also limit the number of total guests on the course and monitor group size to ensure successful social distancing.

  • St. Louis Aquarium at Union Station: All guests (including pass holders) are required to reserve tickets in advance. Watch for floor decals to indicate where you can approach a touch pool or animal interactive area. Guests will follow a one-way path through the aquarium and will not be able to reenter an area once they have exited.

  • Ropes Course: We will sanitize tether covers between each use and will provide gloves for those guests who would like them. Advance timed tickets are required.

  • Mirror Maze: Guests will be provided with gloves and will be spaced out throughout the maze. The compression hallway is temporarily turned off.

Personal Responsibility

Although safety precautions as to your visit are taken by the The St. Louis Wheel™, every visitor is responsible for his or her personal safety and that of children or others under their supervision. In consideration of access to The St. Louis Wheel™ visitors (a) agree to comply with our policies and instructions, including those on signage, (b) understand and agree that the novel coronavirus, COVID-19, has recently infected individuals in the St. Louis area, that it is contagious and that it can spread to persons in any number of ways, (c) agree that they assume responsibility for any injury (including personal injury, disability or death), illness, damage, loss claim, liability, or expense arising out of or related to COVID-19 experienced or contracted in connection with a The St. Louis Wheel™ visit, (d) that they waive and release all claims against  The St. Louis Wheel™ and its commissioners, officers, employees, volunteers and agents relative to the foregoing matters, and (e) that they agree thatThe St. Louis Wheel™ is legally entitled to sovereign immunity regarding to any such claims.

 

FAQs – General Overall

How are social distancing measures enforced?

Watch for floor decals throughout queue lines to help guests maintain appropriate social distancing while exploring the attractions.

Is everything open?

Yes!  The St. Louis Wheel™, Carousel, and Mini Golf are open.

What forms of payment are accepted?

We encourage guests to use contactless payment methods, but we will be accepting cash as well.  Please note that the number of ticket windows will be reduced to ensure physical distancing.

Can I reschedule and visit at a later date?

Our tickets are always valid for 90 days.  If you purchased tickets for a date when we were closed, you may use these tickets for a future date through December 31, 2020.  

Do I need to make a reservation to visit?

It is not required.  However, we strongly recommend purchasing tickets online in advance.